POSTAGE WITHIN AUSTRALIA
To keep things nice and simple we charge $10 flat rate per order. We use Australia Post ‘Express Post Satchels’ so that your parcel can be tracked en route from us to you.
If we run a "Free Shipping" Promotion, this applies to orders delivered within Australia only.
Once your order has been dispatched you will receive an email with with a tracking number and a link to the Australia Post website where you can follow it's journey to you.
For safety reasons, we recommend you have your order sent to a business address.
If your parcel is being delivered to your home address then please ensure that someone is available to receive the package.
If you place your order outside of Australia we calculate the postage and clearly display it in AUD$ before you check-out. Our postage rates are broken down depending on the Zone that you live in:
ZONE A- New Zealand $30
ZONE B- Asia / Pacific $50
ZONE C- USA / Canada / Middle East $50
ZONE D- Rest of the World $50
*Please be aware any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made.
Items shipped overseas are exclusive of Australian GST, currently at the rate of 10%. The GST amount is removed from your order after you have completed your purchase in the checkout.
Australian metropolitan areas should receive orders within 2-5 working days of the order being dispatched. For international orders please allow up to 21 days.
Orders are processed within 1 business day from the time you submit your order. We will advise if delivery of your parcel will be delayed for any reason.
LOST OR DAMAGED PARCELS
If you are experiencing a lost or damaged parcel then please let us know. Australia Post will be notified and an order investigation will be logged.
If Australia Post are found to have lost your parcel or the parcel has been damaged in transit, we will take responsibility and refund you or supply a replacement if available, once the investigation has been closed.
If your parcel has been lost due to an incorrect address submitted online or via email, ANNALOU is not liable and will not refund or supply a replacement. It is the customer's responsibility to ensure their delivery address is correct.
HAVE A QUESTION? CONTACT US!
If you have any questions or would like to have a chat about your order then please contact our friendly Customer Services Team on (02) 4263 3348 or email email@example.com